(주)엔제이코스랩

This policy defines the procedures and standards for the processing of personal information collected by By The Quality (hereinafter "the Company") in accordance with the Personal Information Protection Act.

The Company collects the following personal information for service provision:

• Required: Name, email, phone number, address
• Optional: Date of birth, gender
• Automatically collected: Access IP, cookies, visit date/time

Personal information is collected for the following purposes:

• Member registration, identification, and management
• Product purchase and payment processing
• Delivery of goods and services
• Customer inquiry handling and dispute resolution
• Marketing and promotional information (with consent)

Member information is retained for 5 years from the withdrawal date for settlement and transaction record-keeping, fraud prevention, and dispute resolution, after which it is irreversibly anonymized (equivalent to destruction). Order, payment, and settlement records are thereafter preserved in a non-identifiable form in accordance with applicable laws:

• Transaction records: 5 years (Act on Consumer Protection in Electronic Commerce)
• Payment records: 5 years
• Customer complaint records: 3 years

The Company does not provide personal information to third parties without the user's consent, except as required by law.

Users may exercise the following rights at any time:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request suspension of processing

The Company implements the following measures to ensure the security of personal information:

• Encryption of personal information
• Technical measures against hacking
• Access control and restriction

For inquiries regarding personal information processing, please contact the Privacy Officer:

• Name: Privacy Officer
• Email: privacy@bythequality.com